Safety & privacy
Specific safeguards, described.
The subject matter is as sensitive as it gets. These are verifiable properties of the running system — not sweeping promises.
If you are in danger, stop.
Automated routing
What it does — and what it does not do.
This product sits next to real distress. The limits are structural, and they are visible to the member on every page of the activity flow.
Always on screen
The AI disclosure — “You are communicating with an artificial-intelligence system, not a human” — and: if you are in danger, stop and dial 911 or 988.
Screened per message
Messages are checked for self-harm, violence and fear-of-partner language. Automated detection can make errors and cannot determine intent or risk.
Routed, not answered
Matching language ends the turn and returns resource information — 911 first, then 988, crisis-text or another relevant helpline.
Reviewed under a protocol
The event goes to a review queue handled under a written protocol with defined staffing and response times.
No real-time human monitoring
Couple Advisors does not promise to contact emergency services, conduct a safety assessment, or intervene, and the AI never tells anyone they are safe.
Safeguards
Verifiable properties of the running system.
App information is not privileged clinical or treatment information.
Multifactor by default
Authenticator app or a six-digit email code — required for members and administrators alike.
Members see their own record
Every sign-in, activity, message and assignment is logged and shown back to the member on their own Activity page.
Export your own account
One click exports your own record — answers, transcripts, check-ins, payments. A participant cannot export the other's private information.
Nothing shared without consent
Each participant previews and separately approves information before joint display. Authentication, device, payment, safety and withdrawal data stay private.
Operator access is bounded
Staff document a legitimate reason before accessing intimate member content, and cannot transact on a member payment surface.
Full audit trail
Every administrative action is recorded against the account it touched.
General information only — not therapy, and not a crisis service.